The following booking conditions, together with the information set out on Tour itinerary will form the contract between you and Take Me To Africa Ltd (“the Company”, “we”, “us” and “our”).
In this contract a reference to "you" and "your" include the lead-named person on the confirmation invoice (who must be at least 18 years old at the time of booking) and all persons on whose behalf a booking is made.
We are Take Me To Africa Ltd of the registered address Chandos Business Centre, 87 Warwick Street, Royal Leamington Spa, Warwickshire, CV32 4RJ, company number 11054009.
The following definitions apply to group tours unless the context requires otherwise:
“Meeting Point", "Start Point" or "Starts At" means the place specified by us in the Itinerary as the place we will meet and start your holiday.
“Ending Point” or "Ends At" means the place specified by us in the Itinerary as the place we you will end your holiday.
“Start Date”means the date on which we meet to start your holiday.
“Tour” or "Trip" means a holiday organised by Take Me To Africa Ltd.
“Tour CSO” means Tour Leader.
“Tour Pack or Itinerary” means whatever documents we send to you in hard or soft copy to provide information about your Tour.
2. Inclusions and exclusions
Please refer to the detailed itinerary for each tour for specific inclusions.
The following items are excluded from each Group Tour:
Where the booking relates to a tailor-made trip, the inclusions and exclusions will be stated at the time of the quote and booking.
- flights to the Meeting Point or from the End Point unless specifically booked through Take Me To Africa;
- internal flights if not specified as included - please refer to the detailed itinerary for inclusions;
- all other costs incurred before you board transport at the Meeting Point and after you return to the departure point;
- travel insurance or any other insurance personal to you;
- passport and visa costs;
- vaccinations and medication, before, during and after the Tour;
- food and drink over and above what is specified as included;
- activities over and above what is specified as included;
- gratuities you choose to give, in addition to any we give on your behalf where we consider appropriate
3. Booking your tour
3.1 The parties agree that electronic communications satisfy any legal requirement that such communications be in writing.
3.2 You can book at any time by completing a booking form and sending your deposit. When we receive your deposit, we will send you a confirmation invoice which confirms your booking. The contract between us comes into existence at that time. You undertake to pay for the holiday you have booked and we undertake to provide you with the holiday we describe in the brochure.
3.3 If you make a booking on behalf of others as well as yourself,each passenger travelling must be added to the booking form and as the lead passenger we shall take it that you have the authority of each of those other people to enter into the contract on the basis of these booking conditions and that you and they have agreed to be jointly and severally liable to us.
3.4 If we are unable to accept your booking, we will of course return your payment to you immediately. The balance payment for all trips is due at the latest 60 days before departure. We will send you a reminder 1 - 2 weeks before the balance due date.
3.5 Where the cost to us of any part of the group tour increases, we reserve the right to change the price of any spaces not booked.
3.6 You need to give us your flight details if not booked through us, insurance, special requests, medical conditions, and emergency contact information by completing the pre-trip survey we shall send to you.
3.7 For bookings made within 60 days of departure, we require full payment within 24 hours of receipt of your booking form.
3.8 You are responsible for providing accurate information that we ask for in good time. Any charges incurred in relation to inaccurate information provided by you will be recharged to you. This includes ensuring your names are as per your passport on the booking form.
4.1 Payment may be made by electronic bank transfer for which full information will be provided at the time of booking.
4.2 Alternatively, we may be able to offer a payment facility by credit or debit card and if so we will send you a link to do so. In this case, we will accept VISA, MasterCard, Delta or Maestro, but not American Express. A fee will be added for payments processed by this method. We do not keep your card details.
4.3 The last date for payment of the balance of the cost of your holiday will be due to us at least 60 days before the Tour Start Date. We will tell you that last date for payment after we have confirmed our acceptance of your booking.
4.4 If you do not pay us before the last date for payment, we reserve the right to treat your booking as cancelled. If we do that, you accept that a cancellation fee equal to your deposit will be due to us.
5. Changes and cancellations by you
5.1 Only the lead passenger who made the booking may cancel it. The cancellation takes effect from the date at which a written notification reaches our office.
5.2 Only the person who made a booking may make changes to a Tour booking up to 90 days prior to departure. An administration fee of £75 per booking plus any additional costs or charges incurred by us or imposed by any of our suppliers, will be charged to you if a confirmed booking is changed or transferred to a different Tour. Thereafter all changes will be treated as cancellations and subject to the charges below.
5.3 The following cancellation charges apply to each Tour calculated from the date the request is received in writing:
Up to 60 days before departure: Deposit only
30-59 days: 75% of tour cost
Less than 30 days: 100% of tour cost
5.4 If circumstances force you to leave the Tour early, you will have to bear any additional costs yourself.
5.5 In any circumstances giving rise to cancellation, you have the right to transfer your deposit to another available Tour, or this booking to some other person. That person must meet any conditions which may apply to the booking and you, must ask for the transfer not less than 60 days prior to the Tour Start Date.
6. Changes and cancellations by us
6.1 A minimum number of participants may be required in order for a Tour to be viable. In the unusual event that we cancel a Tour, we shall return the full amount of your deposit or other payment. Alternatively you have the right to transfer your deposit to another available Tour.
6.2 We reserve the right to change travel and tour arrangements. This is necessary because many of our tours involve variables which are outside our control. These include, weather, political issues, currency problems, flights and accommodation issues.
6.3 Any substitutions to travel and tour arrangements made prior to travel will be on a like for like basis or better and you will be told about any changes before your departure.
6.4 If such problems occur during a tour, we will make alternative arrangements so as to comply as closely as possible to the description of the tour in our brochure.
6.5 If a problem occurs before departure which is so serious that we are advised to not to travel by the FCO, we will cancel the tour and you may choose to accept either an alternative Tour or a full refund of all money paid. In certain cases we may pay compensation too, at our discretion.
6.6 We are not liable to you in any circumstances for loss or damage or loss of your holiday when:
unusual and unforeseeable circumstances arise which are beyond our control, the consequences of which we could not have avoided even with all due care; or
the change is not significant. We are not liable to pay you any additional travel or any other costs, expenses or losses which you incur as a result of any change or cancellation by us, such as changes to times of connecting flights or other travel arrangements.
6.7 Tour group sizes are recommendations only and are not fixed, but these will only be changed where it is reasonable to do so.
You agree that all these provisions are reasonable.
7. Financial Protection
Flights & Flight Inclusive Packages
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the
Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Take Me to Africa Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel and Linked Travel Arrangements Regulations 2018'' all passengers booking with Take Me to Africa Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Take Me to Africa Ltd. This insurance has been arranged by The Travel Vault in conjunction with Towergate Travel through Zurich Insurance PLC. In the unlikely event of Insolvency, you must Inform Towergate Travel immediately on +44 (0) 1932 334140 or by email at email@example.com . Please ensure you retain the booking confirmation as evidence of cover and value. Policy exclusions: This policy will not cover any monies paid for Travel Insurance.
8. Travel Insurance
8.1 It is a condition of booking a Take Me To Africa Ltd Tour that you take out appropriate travel insurance. You must provide us with the details as proof of cover prior to or when you make payment of the balance due for your Tour. We cannot approve the cover you have bought and are not responsible if it is inadequate.
8.2 Cover should be obtained not only against normal travel risks, but against additional risks appropriate to the destination country.
8.3 We advise that you should also check that any valuables are covered either in your travel policy or your home contents policy.
9. Passport, Visa and Health Requirements
Please note carefully:
9.1 to be absolutely safe, it is a good idea to make sure your passport is valid for at least six months after the date of return of your Tour;
9.2 remember to apply for any necessary visa in good time;
9.3 check with your GP what vaccinations and medication you may require and allow time to obtain them. Details are also available from the National Travel Health Network and Centre www.nathnac.org.
9.4 It is your responsibility to ensure that you obtain all necessary inoculations, take all necessary medication and follow all medical advice in relation to your holiday. Remember to bring certificates and confirmations with you in your hand luggage.
9.5 If you need professional medical care whilst on a tour, we will try to obtain it and inform your travel insurers as quickly as practically possible. Please ensure that you provide us with your emergency contact details so that we can make arrangements for them to be contacted in an emergency.
9.6 You agree to repay to us all costs we incur in providing this assistance, including payment for any transport and telephone calls must be reimbursed to the company. We will give you a receipt on your return, for you to pass to your travel insurers.
10. Tour Information
Approximately 3-4 weeks before the Start Date, we shall send you a pack of information relating to your Tour. This information will include:
location of Meeting Point, accommodations and End Point;
climate, clothing and equipment recommendations;
any important details relevant to a particular site that we may visit;
We will arrange accommodation in line with the Tour style. All rooms will be en-suite and are allocated on a shared basis, unless specifically detailed as dome tents with shared access to a bathroom tent. If you have any specific accommodation requirements these should be discussed at the time of booking. Please note:
11.1 we reserve the right to change accommodation to that stated on our website itineraries (see below "changes of itinerary").
11.2 single rooms may be available at some but not all of the destinations on the Tour and may be subject to an additional cost.
12. Baggage Restrictions
We are restricted to one checked bag weighing up to 20kg and one piece of hand luggage due to the internal flights that we recommend on our Tours. For any tour involving internal bush flights in the Masai Mara or Serengeti this is reduced to 15kg and must be in a soft sided bag.
If you have an unusual requirement, perhaps for medical reasons, do contact us and we will try to help you immediately.
13. Limitations on our Liability
We want you to enjoy a fantastic holiday with Take Me To Africa Ltd and we shall do our best to make this happen. Nonetheless, we must make clear the limitations in law. We are not liable to you for:
13.1 any event which happens before you board our transport at the Meeting Point or after you leave our transport at departure;
13.2 any problem arising from your failure to reach the Meeting Point on time, for whatever reason (though we would do our best to help you in any way we reasonably could)
13.3 any aspect of goods or services you buy or accept other than those arranged by us;
13.4 medical problems or physical difficulties, even if you have told us about them in advance;
13.5 medical emergencies;
13.6 your own carelessness or negligence in any aspect of your behaviour whilst with us;
13.7 the number or quality of wildlife spotted on your safari game drives;
13.8 any safari game drive is potentially hazardous and it is essential that all instructions and advice of the safari operator be followed. Take Me To Africa Ltd and any safari operator acting on its behalf accept no responsibility for any illness, accident or loss whatsoever incurred in the course of the safari or for any expense from such illness, accident or loss.
13.9 changes we reasonably make to an itinerary or to accommodation or any other aspect of the management of a Tour;
13.10 problems or issues which we could have resolved whilst on a Tour but which you raise only after your return.
13.11 injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from either:
13.12 services we have not provided. The services and features included in your Tour are those specified in our web site. If you choose to buy other goods or services during your holiday, those are not part of the package we provide, even if arranged at your request through our Tour CSO. Accordingly we are not liable to you for any happening in connection with that service or those goods.
13.13 In the event of a dispute between us, you undertake to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
13.14 This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that act.
13.15 We are not liable for any failure or delay in performance of this agreement which is caused by circumstances beyond our reasonable control.
13.16 The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and the Agent agree that any dispute arising from it shall be litigated only in England and Wales.
the act or omission of you or anyone in your party;
the act or omission of a third party not connected with the provision of your holiday.
14. Local Standards
14.1 Laws, standards, culture and attitudes are different in many countries from what you reasonable expect at home. We are not responsible for standards of service, safety, hygiene and behaviour which may be lower than you are used to or which you expected.
14.2 We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we or the service supplier has not exercised reasonable skill and care.
14.3 Please also note that we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
15. Limitation of compensation by international conventions
15.1 We and you are subject to international conventions, when they apply. This may limit the amount of a claim you may be make, against us or anyone else. The most we will have to pay you for many claims for personal injury will not exceed what a carrier would pay under, for example, the Warsaw Convention or the Montreal Convention for international travel by air, or the EC Regulation on Air Carrier Liability, or the Athens Convention for international travel by sea, or the Convention on International Travel by Rail. Please note: where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question.
15.2 Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) where international convention or regulation does not apply, the maximum amount of compensation we will pay you will be £250.
15.3 Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.
16. Flight and other transport delays: limit of our liability
16.1 There is no guarantee that flights or other modes of transport will depart at the time specified. If they do not, we are not liable to you for any delay or cancellation or for any failure to take what you think are the best actions to have taken in particular circumstances.
16.2 In the case of air travel, the airline is responsible for providing assistance under the Denied Boarding Regulations. We will try to keep you informed throughout the period of any delay.
16.3 Our policy if a delay occurs, is to continue with our plans until a flight (or other form of transport, if relevant) is cancelled with no suitable alternative flight being offered by the airline. However, if we considered it impossible to find a reasonable alternative forms of transport, we would arrange accommdation for all Tour members until the next acceptable transport option is available.
16.4 Where you suffer any delay in returning home which lasts for longer than 24 hours, the airline you have booked with should continue to meet your accommodation and reasonable meal expenses. They may, however, require you to stay at the accommodation and take the meal arrangements they provide. We regret we cannot meet such expenses where the airline does not do so, or where you choose not to accept the arrangements offered.
16.5 If you wish to find at any time to return home early or independently, for example by booking an upgrade with the airline or by organising overland travel, we will provide whatever assistance we can. All expenses involved in doing so will be your responsibility.
16.6 Remember that transport and other service providers have their own booking conditions or conditions of carriage or service. You will be bound by these as far as that service is concerned. Such conditions may limit or exclude liability on the part of the relevant provider and they are often also subject to international conventions.
17. Help we need from You
If at any time, it is our opinion (given by any member of our staff or your Tour CSO) that you are acting in a way which may cause accident, injury, discomfort or extreme displeasure to any other Tour member, we may exclude you from the programme for the remainder of the Tour. To be clear, if you take part in any racist, offensive, abusive or any other form of discriminatory behaviour to other Tour members, guides, or any other people associated with our Tours, you will be excluded from the Tour and will not be liable for a refund for any missed services or accommodation.
You will understand that this extreme action will not be taken lightly but may be necessary to protect the health, safety or enjoyment of other clients.
We shall try our utmost to provide you with a fantastic Tour, but if we fail in any way, do please raise any issue with your Tour CSO immediately. If your complaint cannot be satisfied it is not dealt with to your satisfaction at the time of reporting it, then you should give us full details in writing, immediately on your return.